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Try looking through the following topics of our Frequently Asked Questions:
If this does not answer your question, please contact our customer support.
For questions regarding deposits, withdrawals, the poker software, downloading, rules, terms and conditions, technical problems, disconnections or any other game related inquiry please contact our 24-hour customer support team. Most enquiries will be answered within 30 minutes. |
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If you experience any kind of issue with the installation of Adobe Flash, then please download and run the following executable which will correctly identify if Adobe Flash is installed, and if not, ensure it is correctly installed.
Note, you typically only need to run this program once.
Click here to download FlashDetect.exe
If you are installing or running the software and it presents you with an error box indicating that Adobe Flash is not installed correctly or that flash*.ocx is required and is not present, then running this executable may help solve the issue.
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If you want to increase the performance of the JamPoker.com software, we recommend that you:
- Use Single Window/Lobby Mode
- Change "Graphics Performance" slide
- Close any additional Programs you have running
- Remove any Spyware from your computer
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By default, the JamPoker.com Software opens all new tables/games in new windows. To change the game window modes:
- Click the "Settings" button in the Lobby
- Click on the "Window" tab
- Under Game Window Mode select "Lobby Window" or "New Window"
If you select "New Window" you will also have Game Window Layout options - choose between "Single" and "2x2 Grid"
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With the JamPoker.com software you can adjust the performance/graphic quality level and turn off animations.
- Click the "Settings" Tab in the Lobby
- Click the "Performance" tab
- Slide the Graphics Performance bar to your desired level
To turn off animations, uncheck"Show Animations"
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Try turning off other programs that are running in the background. These programs such as instant messenger, downloads/streaming audio or video can increase lag in dial up and low-end broadband connections.
Spyware and Adware - JamPoker.com recommends removing all adware and spyware from your computer. These can cause problems when using the internet and can slow down even the fastest computers enough to affect your connection latency. A good place to start is the spyware/adware removal program that Microsoft provides here.
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Tagging means you can assign another player a particular tag of your choice. The tag can be select from several possibilities to reflect the player being tagged.
Example Player Tags: Shark, Buddy, King, Easy
Once you have assigned a tag to a player you will be able to see when they are online.
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There are two methods for tagging players:
- Go to the Player Tag box located in the lobby at the bottom left corner. Click on the 'contacts' tab and then click the 'add' button and you will then be prompted to enter the player's nickname you wish to tag.
- Whilst seated at a table simply click on the player's name tag and select your choice of player tag.
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This shows what percentage of players is staying in the game until at least the flop each hand.
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This tells you how many hands that table is playing every hour.
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This is the average size of the pot being gambled, per hand, at each respective table.
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The waiting list enables you to add yourself to a table that may already be full. The waiting list will notify you when a position at that table becomes available.
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Scheduled - these are tournaments scheduled by JamPoker.com to start at a specific time. JamPoker.com Freerolls can be found under the scheduled tab.
Sit 'n' Go - These are tournaments that will only start once the required number of players has been reached. Registered Sit 'n' Go tournaments are usually single table tournaments.
Satellites - These are tournaments that 'feed' winners into bigger tournaments. Satellites are held in various stages leading up to a large tournament such as a WPT, WSOP or JamPoker.com special event.
Special - These are tournaments arranged by third parties and hosted by JamPoker.com. For example if you have a local Poker club, you may like to hold an online tournament at JamPoker.com - contact marketing@JamPoker.com for details.
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JamPoker.com's Disconnection and Cancellation policy can be found here.
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If you are disconnected during a game, the software will try to connect you again and put you straight back into the game. If you have reconnected before your hand has timed out, then you can continue playing. However, if your hand does time out before you can reconnect you will automatically be put all-in. More details can be found in our Disconnection Policy.
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To resolve this matter please try implementing the following measures to allow your computer and connection to cope better:
- Click the "settings" button in the software.
- Click on the "Window" tab and select "Lobby Window". This will open all new tables and games within the JamPoker.com Lobby window and will save resources.
If you still find that you are experiencing poor performance then:
- Click the "settings" button, then click the "performance" tab and slide the button further towards the "performance" side until you find that the software is running more smoothly.
If all of these measures fail, try turning off any other programs that are running in the background. Also, running instant messenger programs and downloading/streaming audio or video in the background can increase lag in dial up and low-end broadband connections.
We also recommend removing any adware and spyware from your computer. These are a common problem with using the Internet, and can slow down even the fastest computers enough to affect your connection latency. A suggestion would be the spyware/adware removal program that Microsoft provides here, but there are many other free and commercially available removal products on the Internet.
If nothing that has been suggested helps, contact your ISP's tech support department and find out if they are having issues in your area.
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JamPoker.com currently uses US Dollars.
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- Click on "cashier" in the Lobby, then click on the "Your Details" tab. Once your personal details have been provided you are ready to make your first deposit.
- Now click on the "Deposit" tab at the top of the screen. Select your preferred deposit method, add your account and then simply fill out the relevant details.
> See all our Deposit Methods
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- Click on the "Cashier" tab - located in the top left corner, next to Lobby.
- Click the "Withdrawal" tab.
- Enter the withdrawal amount, click on your preferred method, and then select "Make Withdrawal".
Please Note: JamPoker.com will assess each individual player account. If further verification is required of you, JamPoker.com will notify you via email. Please give JamPoker.com your full co-operation in regards to these processes.
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Minimum Deposit: $25.00 USD for Credit Card, Neteller and Citadel and $10.00 USD for Click2Pay
Minimum Withdrawal: $10.00 USD
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Transactions will appear on your statement with the reference as stated by the deposit method used.
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All withdrawals generally take up to 30 minutes to process.
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To better protect players from online fraud and ensure that player details provided represent the cardholder, we require many of our players to complete a verification process. JamPoker.com may also request a player at any time to complete a level of verification before a transaction can be processed. Please give JamPoker.com your full co-operation in regards to these processes.
- Login into "My Account" with your JamPoker.com username and password.
- Click on the "Verification" button in the side menu.
- Follow all steps.
JamPoker.com carries out such verification processes to protect both us and the interests of any credit card customers from fraud.
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JamPoker.com follows a strict policy regarding confidential customer information and will not share any details with a third party. For more information please click here.
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If you do not have a printer, fax or scanner you can use a community computer or fax. Digital camera or camera phone images are also acceptable. However, all images must be clearly visible.
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- Check your email and see if you have been sent an email explaining why your transaction was denied. It may state that you have entered your card number or cvv2 number incorrectly.
- Try again with another card.
- Deposit via click2pay.com or another ewallet.
- Contact your financial institution and ask them if they have any restrictions placed on your card for online gambling sites.
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Click on "cashier", then on "history". You will be able to view your transaction history here and any pending deposits. You may have been asked to complete a verification process or your deposit may have been denied.
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Your account may have been held for one of the following reason:
- You have added too may credit cards.
- The payment method you have added is shared by another player.
- You have added a payment method on a shared computer.
If this happens please contact our support team and our friendly support staff will assist you immediately.
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All players can become eligible for permanent instant withdrawals by establishing a good playing history, completing our identity verification procedures and undergoing a successful player account review. If you wish to be considered for permanent instant withdrawal status, please contact customer support.
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In order to receive your First Deposit Bonus simply:
- Click on 'Cashier', followed by the 'Deposit' tab.
- Enter the appropriate coupon code in the field.
- Click on 'Make deposit'.
Click here to view current first deposit bonus and other other promotional offers.
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Unfortunately it is against the law for Australians to use Real Money on our site.
Online Gambling
Under the /Interactive Gambling Act 2001/ (IGA), Parliament established a regulatory system which makes it an offence to provide certain interactive gambling services to a customer physically present in Australia. The prohibited interactive gambling content under the IGA includes services that are often described as 'online casinos' and usually involve using the Internet to play games of chance, or games of mixed chance and skill. Examples include roulette, poker, craps, online 'pokies' and Blackjack.
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Freeroll: A Freeroll is a Tournament with no buy-in or entry fee. Also does not allow for any re-buys.
Freezeout Tournament: A freezeout Tournament is a Tournament where you cannot re-buy.
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Scheduled - these are tournaments scheduled by JamPoker.com to start at a specific time. JamPoker.com Freerolls can be found under the scheduled tab.
Sit 'n' Go - These are tournaments that will only start once the required number of players has been reached. Registered Sit 'n' Go tournaments are usually single table tournaments.
Satellites - These are tournaments that 'feed' winners into bigger tournaments. Satellites are held in various stages leading up to a large tournament such as a WPT, WSOP or JamPoker.com special event.
Special - These are tournaments arranged by third parties and hosted by JamPoker.com. For example if you have a local Poker club, you may like to hold an online tournament at JamPoker.com - contact marketing@JamPoker.com for details.
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Raked hands are when a small amount is removed from the pot of real money ring games as a fee to use the poker server. Our rake chart shows how we rake our games. When playing, if a small amount of the pot is moved to the left of the board cards then a rake has been taken. You will only be counted in a raked hand if you have contributed to the pot (bet or posted a blind). We also have a "No flop, No drop" policy, whereby we take no rake if the hand ends before the flop.
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If you wish to make a withdrawal of Freeroll winnings you simply need to fulfil the following criteria.
Any Freeroll winnings can be withdrawn after 7 days. However, during this 7-day period your winnings will be placed into your JamPoker.com player wallet and can be accessed for immediate play.
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To register, simply double click on the Freeroll or Tournament that you wish to enter and click on the 'Register' button in the bottom right hand side of your screen.
You must ensure registration before the start time. For Freerolls and scheduled tournaments, registration usually begins 2 hours before and will finish 1 minute prior to commencement.
Sit 'n' Go Tournaments also require registration; however there are no time limits. Registration begins when a table is available and will finish when the required player total is reached.
To de-register from any tournaments, click the 'De-Register' button in the tournament details. Any buy-in cost will be refunded if you de-register prior to commencement.
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If you are disconnected during a Freeroll or Tournament you can log in again and still have your seat. Keep in mind you will continue to post blinds during the time you are disconnected.
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In the tournaments details (choose the tournament and click "details") all of the tables being played at are listed in the "Tables" chart in the bottom left hand corner. Double click on a table name from the list to open that table. If you want to find the table a certain player is seated at, double click on the player's name in the "Players and Results" table.
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From time to time Freerolls and Sit 'n' Go Tournaments may need to be shutdown or cancelled. If a tournament is shutdown then it will be rescheduled or bonus freerolls will be offered.
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See JamPoker.com's Tournament Payout structure.
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Hand For Hand Mode is used in all Multi-Table Tournaments and allows all tables to play the same exact number of hands at critical times.
See Tournament Information for further information, including a chart used to determine when Hand For Hand Mode will start and stop.
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The way home networks are configured, players are not able to enter Tournaments at the same time as other players on the same network. However, players can do so with Private Tournaments & Sit 'n' Go Tournaments.
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Yes, JamPoker.com offers a First Deposit Bonus and many others.
Click here to view the details on all out the latest promotions.
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- Community Poker Games
- Stud Poker Games
- Draw Poker Games
- Casino & Skill Games
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In the Lobby select "Poker Tables", then choose "Texas Hold'em" or "Omaha" Poker from the tabs. Under each game tab you can view all tables or specific types (Limit, No Limit or Pot Limit). To play at specific table, click on a table and click open or double click on the table name.
To join a table click on any of the open seats designated by a chair icon:
You will then be prompted to enter the amount that you would like to take to the table from your wallet.
If the table you want to play at is full, you can go on a waiting list (click the 'waiting list' button). Your name will be added to the bottom of the list and as seats become available your name will move up the list. Once at the top of the list, if a seat becomes available you will be notified and you can then join.
You can play at up to 4 poker tables at the same time, plus any tournaments. The different tables will be accessible from tabs across the top of the interface after the "cashier" tab.
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Sit 'n' Go Tournaments are single table tournaments that require a buy in and entry fee. The buy-ins from all players creates the prize pool. All players who buy-in are given an equal amount of chips and are eliminated once all your chips are lost. The winner is the last player left.
JamPoker.com offers a large variety of Texas Hold'em and Omaha Sit 'n' Go Tournament rooms. Players can also create custom Sit 'n' Go Tournaments.
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Custom Tables are tables that are created by players. Custom Tables can be open to all players or they can be password protected so that only people invited by the table creator can play.
Creating a Custom Table:
Click on the Custom game tab and then click on create in the bottom left hand corner. A small window will open where you need to complete:
- Name
- Stakes (from the Drop Down Box)
- Maximum number of players
- Password (If you enter a password any players who wish to join must know the password. Only do this if you want a closed game)
- Click on 'OK'
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Each player is given 15 seconds for their turn. If you don't make your time and the timer bar runs out you will be automatically folded and your status changed to "sitting out".
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If you want to get more money to a table without leaving you can click the "re-buy" button. This will allow you to re-buy any amount or up to the table limit. For limit games you cannot re-buy an amount that will put your total on the table over the table limit. You will only be able to re-buy when you are folded, between hands or sitting out. You cannot re-buy during a hand that you are still playing in.
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If you tick the "sit out" box you will keep your seat at the table but will not be included in the play until you choose to "sit in". However, you can only "sit out" at a table for 10 minutes before you are removed.
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If your status has changed to "sitting out" and you did not choose to "sit out" either you did not make you turn in time or you were disconnected. If you don't make your turn in time you will be folded and sat out.
If you have been disconnected from the game you will be put "all in dp". This means that you will not bet any more money or have any more turns, but you will be eligible to win the pot up until the point when you disconnected. If you have not reconnected before the start of the next hand your status will then be changed to "sitting out".
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All players must post small blinds and big blinds. If a player has "auto post" selected then their blinds will automatically be paid when it is their turn to post the blinds. If "auto post" is not selected then the player will have to click the "post sb" or "post bb" button every time it is their turn to post a blind. Selecting "auto post" also speeds up game play.
"Auto post" is turned off by default and can be turned on/off in the "options" panel.
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If you do not have "auto post" selected when you join or sit-in at a table you can choose to "Post IB (Initial Blind)" or "Wait for BB (Big Blind)". If you choose "Wait for BB" then you will not post any "initial blinds" (ib) or "return blinds" (rb), but instead wait until it is your turn to post the "big blind" before being dealt into the game. If you choose to "Post IB" then you will be dealt straight into the game and post an initial blind.
By default "wait for BB" is not selected and can be turned on/off in the "options" panel, but can only be turned on if "auto post" is not selected.
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If a player loses a showdown they can choose to "muck" their cards. This means that they lost, but choose not to show the other player their cards. A player can only muck if their turn comes after a winning hand in the showdown. You can also choose to "show" your cards even if you have lost.
If a player has "auto muck" selected then when they loose a showdown their cards with automatically be mucked if possible. "Auto muck" is turned off by default and can be turned on/off in the "options" panel.
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If a player wins a pot before all community cards have been dealt they have the option to rabbit hunt or "rabbit". To "rabbit" means to have the remaining community cards dealt to see what would have happened if the players decided to play on. When a player chooses to "rabbit" they must also show the rest of the players their cards.
You can only "rabbit" if you do not have "auto muck" selected.
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When it is not your turn you will be given the option of pre-selecting actions. If you pre-select an action, when it is your turn it will automatically do that action. The pre-select action box will appear above the hand description box and will only be visible when it is not your turn and will only show available actions.
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If you click on "stats" panel you can see the number of hands you have been dealt, how many you have won and how long you have been playing. By clicking the "more" button you can see details on Action Stats, Fold Stats and Win Stats.
To view your Hand History during a game click on the "history" button, located below the table. If you want to see your hand histories for all games, go to the "player admin" and click on the "hand history" button, then choose a date and the hands from that day's games will be displayed.
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The pot is located in the center of the table (below any community cards). The exact value of the pot is shown (in brackets) plus any money that is placed on the table during a betting round.
Our rake chart shows how we rake our games. When playing, if a small amount of the pot is moved to the left of the board cards then a rake has been taken. You will only be counted in a raked hand if you have contributed to the pot (bet or posted a blind). Sit 'n' Go Tournaments also count towards rake. Every $1 spent on tournament entry fees = 1 raked hand (note - rake is counted on the entry fee, not buy in).
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If you click on another player a window where you can type notes will appear. Once you have added your notes make sure you click "save notes" then "close". Once you have added some notes when you move your mouse over that player the notes will appear as a tool tip. Players who have entered their details in the cashier will have their country also show up as a tool tip.
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The stars are awarded to loyal players and represent a player's ranking and accolades. Players earn stars by accumulating points. Points are earned by playing games, by playing tournaments and by winning good hands. Players can earn up to 3 bronze, silver or gold stars.
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Simply click on the 'Options' tab at the bottom left of your screen. Tick the 'Hide My Stars' box.
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If you have won a freeroll then you can choose to display a trophy or award on your player box. For examply, if you win a $200 Freeroll then you can display a blue ribbon, if you win a $500 Freeroll you can display a medal and ribbon, and if you win a $3,000 Freeroll you can display a trophy.
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If you want to further distinguish the suits then you can choose to use a 4 color deck. When at a table in the "options" panel choose "4 color deck". This option gives each suit a different color: Spades stay black and Hearts stay red, while Diamonds become blue and Clubs become green.
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To reset your password you will have to open the JamPoker.com Client. At the login screen you will have to click on the "Forgotten Your Password" button at the bottom of the screen. You will then receive an email with your account name and password. While you do that we will reactivate your account and you should be able to login. Please keep these details on file for future game play.
Please ensure that you email customer support your username so that we can reset your account.
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If you have forgotten your password open the JamPoker.com software and click on the "Forgotten Your Password" button. Enter your username and email (make sure it is the email that you have signed up with or is entered in your details in the cashier) and click the "reset password". You will then be emailed a new password.
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Due to company policy at this time, once an account is created it cannot be changed. Please contact support if you think you have a valid reason for changing nicknames.
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To see these funds simply go to the 'Cashier' section. Your real money and play money wallets will both be displayed.
As a shortcut, you can click on the top right figure displayed, which will alternate between your REAL and PLAY account balances.
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The Player Admin/My Account allows you to change preferences, view playing details, check account details and get help and information. You can get to the Player Admin/My Account through the Lobby of the JamPoker.com client or by login from web pages showing the "My Account" form in the top left corner.
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Players can choose from JamPoker.com's icon library or they can use their own icon when playing. The icon will be located next to the player's name at the game table. To choose your icon, in the Lobby go to log into "My Account"/"Player Admin" and choose "player icon" from the menu. Player Icons must be jpg, gif or png. Our software will automatically resize your image. If you do use your own icon, please do not use any inappropriate images that may offend other players. Offending icons will be removed.
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To view your Hand History during a game click on the "history" button, located below the table. If you want to see your hand histories for all games, log into "My Account"/"Player Admin" and click on the "hand history" button, then choose a date and your hands from that day's play will be displayed.
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The Player Ledger gives you a complete reconciliation of all transfers in and out of your player wallet, including Game play (Game Buy-ins, Game Withdrawals, and Tournaments), Money Transfers (Deposits & Withdrawals) and Coupons (Deposit Based Coupons, Tournament Winnings Coupons).
All transaction history can be found in the 'Cashier' section.
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See Deposits, Bonuses & Withdrawals.
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- On your keyboard there is a key that is labeled "PrtScn" - the Print Screen key. This key is usually located on the top right hand side of your keyboard, often next to the "ScrLk" and "Pause" keys. Hold down the "Alt" key and press the "PrtScn" key.
- Click on the "start" menu in the bottom left of your screen and go to "All Programs / Programs" then "Accessories" and then from this menu choose "Paint".
- Hold down the "Ctrl" key and press "V" or click "Edit" then "Paste". The image should appear in the paint program.
- Click on "File" then "Save". In the drop down menu labeled "Save as type" select JPEG (*JPG,*JPEG,*JPE,*JFIF).
- Save the file somewhere that is easy to access and remember (such as the Desktop or My Documents).
- Attach this file to an email and send to support.
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When the tournament is scheduled to start, all registered players will take their seats at a table. Players are given a starting chip stack, and blinds will start at very low levels. If the tournament doesn't allow rebuys, you are eliminated from the tournament after losing all your chips. The goal is to stay in the poker tournaments and continue accumulating a healthy sized chip stack to accommodate the rising blinds, and knock out other players along the way!
Depending on the number of eliminations at certain tables, players may be moved to a different table during the game. This is to ensure each table has an equal number of players and a similar average chip stack.
Depending on the payout structure and number of entrants, a certain number of players will eventually make it "in the money", which means they have turned a profit from their buy-in. For example, a tournament that has a $5 entry and 200 players will have a prize pool of $,1000. This isn't awarded to the winner alone, but rather it is distributed to a small group of remaining players who make the money.
Players will continue to be eliminated until the final table is set. The last few players battle for the win, typically with massive chip stacks and expensive blinds. Play continues until there is only one remaining player, who holds every chip, the champion's crown and the first-place prize!
To get straight into the action, simply open up your JamPoker.com software and follow these instructions to start playing:
- From in the JamPoker.com Software select the Poker Tables tab and simply double click on the tournament you would like to enter.
- If you are eligible to enter the tournament the 'Register' button in the bottom right hand corner will be clickable, just click on this button.
- You will then have the Registration confirmation window pop up.
- Your name will shortly appear in the player list. If you need to de-register from the tournament simply click on the Deregister button beside the Register button.
- You will then have the De-Registration window pop up.
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